CXE Academy: Creating an Above and Beyond Culture

Above and beyond

This course visits the constant awareness and branding of how to be a hero.  World-class service organizations create an awareness of the most common opportunities that employees can really deliver heroic service for the Customer, which creates an above and beyond culture.

The DiJulius Group


Are your employees empowered and inspired to exceed Customer expectations?  Do you have mechanisms in place to collect and re-distribute above and beyond stories to constantly remind your employees of the Service Vision?

Many times, when a Customer complains about the price, it isn’t because they are cheap or not willing to pay it, it is because the experience didn’t warrant it.

In this course you will learn: 

  • the characteristics of world-class companies.
  • 5 steps to creating an above and beyond culture.
  • 3 types of above and beyond actions.
  • how to empower your employees to go above and beyond.
  • the 6 ways to advertise above and beyond stories in your company to encourage more of them.
  • the importance of storytelling and how to create your legacy.