Customer Xperience Executive Online Academy July enrollment

Are you overwhelmed without a plan to guide you from start to finish to improving your company's Customer Service levels? Learn to create step-by-step action plans to implement systems at your organization right away.  While MBA programs have prepared leaders for accounting, finance, marketing, HR, and operations management, there remains a need for education to create, design, implement, and manage the Customer Xperience. To learn more call us at 440-484-2377.

The DiJulius Group

$7,500.00

Register today for this comprehensive online course guaranteed to raise the level of Customer Service your company delivers. The CX Executive Online Academy follows the trademarked X Commandments methodology used by The DiJulius Group with some of the top companies in the world.


The Customer Xperience Executive Academy (CXEA) coursework is designed to prepare leaders like you, looking to move into a whole new level of leadership in your career, to the benefit of both yourself and your company. Students will require 10-15 hours a month to learn the importance of every aspect of this methodology, and how to implement and execute on each one.

This class is designed for:

  • Senior Management
  • CX Project Managers
  • Business Unit Leaders
  • Director of Guest Relations
  • Corporate Trainers
  • HR Trainers
  • Small-Medium Size Business Owners

Why do companies enroll their leaders in the CXE Online Academy?

  • To deliver consistent world-class Customer Service to your hard earned Customers
  • To directly impact your bottom line
  • To be the Customer Service leaders in YOUR industry
  • To increase Customer retention
  • To reduce Customer acquisition costs
  • To improve Customer loyalty
  • To increase referrals
  • To be the brand Customers cannot live without

What sets the CXE Online Academy apart?

  1. EXPERTISE: Instructors with years of experience designing and implementing customer experience systems across many industries.
  2. ACTIONABLE: Learn to create step-by-step action plans to implement systems at your organization
    right away.
  3. NETWORK: Meet, collaborate, and develop relationships with leaders like yourself and create an invaluable lifelong network.
  4. INSPIRATIONAL: Become an indispensable asset at any organization as an Executive who leads, designs, and manages every aspect of the CX.

To learn more call us at 440-484-2377.

Courses

01. Introduction: State of Service (iii)

02. Beginning the Customer eXperience Executive Journey (iii)

CXEA Summary

03. Service Vision (iii)

A clear purpose of why the business exists. First and foremost every organization that provides superior service has a strong Service Vision that creates a clear direction for everyone in that business. The true underlying purpose of what an organization brings to the community and why your Customers buy from you that they couldn’t get elsewhere.

04. World-class Internal Culture (iii)

Attract, hire, and retain only the people who have the service DNA. Creating a world-class internal culture that only attracts, hires, and retains the people who are capable of upholding the service vision of the organization.

05. Non-negotiable Experiential Standards (iii)

Experiential standards everyone must follow.  Have non-negotiable experiential standards for each stage of the organization’s Customer experience cycle. These experiential standards allow employees to provide a consistent engaging experience that is unlike the majority of competitors. Employees must consistently execute each of these standards.

06. Secret Service Systems (iii)

Utilizing Customer intelligence to personalize their experience, and engage and anticipate their needs.  Create Secret Service systems that easily enable front-line employees to personalize the Customer’s experience by engaging them and anticipating and delivering on their needs.  Having great standards is not enough, you now need to systemize those standards in order for them to be realistically delivered on a consistent basis.

07. Training (iii)

Systems and processes that remove variation and provide a consistent Customer experience.  Create an incredible training program for all new and existing employees consisting of softskill training that increases their service aptitude, giving them the knowledge and tools to providing a world-class Customer experience.

08. Zero Risk (iii)

Anticipating your service defects and having protocols in place to make it right.  All employees must have full awareness of the potential common service defects that can arise at each stage of the Customer experience cycle and be trained and empowered to provide great service recovery when defects arise, so your company is known to be zero risk to deal with.

09. Creating an Above and Beyond Culture (iii)

Constant awareness and branding of how to be a hero.  Create an awareness of the most common opportunities where employees can really deliver heroic service for the Customer that creates an above and beyond culture.

10. Measuring the Customer's Experience (iii)

What gets measured gets managed.  Use a scientific method to measure your Customer’s experience and satisfaction, providing benchmarks for performance in each location/department.

11. World-class Leadership (iii)

Walking the talk.  Every world-class Customer service organization is world-class to work for. It takes world-class leadership to provide the passion, inspiration, and discipline to all employees.

12. Final (iii)

Final exam review.