CXE Academy: Zero Risk

Zero risk

This course addresses anticipating your Service Defects and having protocols in place to make it right.

Zero risk addresses an intimidating array of issues that can produce unhappy Customers: service defects, lack of concern about the Customer’s experience, and incidents or emergencies that aren’t your fault.

The DiJulius Group


What does zero risk look like? As a Customer, you have a sense of security when you deal with a company that if something goes wrong, they will make it right. Thus, that business is zero risk to deal with.

Zero risk is essential in order to create a Wow! experience and make the Customer yours for life. If and when you become zero risk, you will indeed be in very exclusive company. 

In this course, you will learn:

  • the two keys that being Zero Risk means for an organization.
  • the most trusted source for making business decisions.
  • how to identify and eliminate negative cues in your business.
  • how to find where you drop the ball the most, and how to implement systems and processes to prevent this.
  • how to create service recovery tools for customer challenges that arise.
  • the importance of feedback.
  • what overused word you should audit to improve both the employee and customer experience.